Section 1 – For Loss or Damage Claims
Please notify us at info@marketk.co.nz within 7 days of receiving your product(s). Our policy lasts 7 days from when you received goods from us.
If 7 days have gone by since you receiving products, unfortunately we cannot offer you a refund or exchange. We only refund or exchange items if they are defective or damaged. To be eligible for a refund or exchange, your cause should comply with NZ Consumer Guarantees Act 1993. There are certain situations where only partial exchange are granted.
We do not offer refund or exchange to product(s) that is damaged or missing parts for reasons not due to our error, due to change of mind and any item that is notified more than 7 days of receiving products.
Section 1.1 – For Exchange or Refund
Please notify us at info@marketk.co.nz with photo of damaged items attached within 7 days of receiving product(s).
To complete your exchange or refund, we require a receipt or proof of purchase. Please do not send your purchase back to us unless otherwise stated.
Once your exchange or refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your exchange or refund.
If you are approved for exchange then your exchange item(s) will be delivered to you within 1-5 business days. If you haven’t received exchange item(s) within 1-5 business days from our confirmation email, please contact us at info@marketk.co.nz.
If you are approved for refund then you will be refunded within 7 business days. If you haven’t received refund within 7 business days from our confirmation email, please contact us at info@marketk.co.nz.
If you are shipping an item for exchange or refund over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Section 2 – Refund for orders prior to shipment (Change of mind before shipment)
Due to change of mind before shipment, we will charge 10% processing fee. You will receive a refund with 10% processing fee deducted.
Section 3 – Return Policy
MarketK will accept returns for faulty or defective items in line with the consumer guarantees act as long as the fault or defect is reported within 7 Days after receiving products. You cannot claim if:
- You used the product in a way that was outside the intended purpose/use.
- You broke or lost the product, accidental or non-accidental damage.
- You modified the product, and this is what caused the issue.
- Normal wear and tear within the reasonable life of the product
- All returns must be returned in unused condition in original packaging with product manuals, instructions, invoice included and with all labels intact unless faulty.
The customer has to pay for the shipping cost of exchange and refund due to the customer's change of mind.
If you feel that your purchase has a fault that is covered under this return policy please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution. This could be either a repair, replacement or refund. We reserve the right to provide the best possible solution based on availability of stock.
